Returns & Refund Policy
Due to the perishable nature of our premium caviar, we can only accept returns or provide refunds for products that arrive damaged or compromised during transit. Please inspect your order immediately upon delivery to ensure the cold chain has been maintained.
Contact Support
Email our concierge team within 24 hours of delivery with your order number and clear photos of the damaged product or packaging.
Verification Review
Our quality assurance experts will review your claim and the shipment's temperature logs to verify the condition of the goods.
Disposal or Return
Once approved, we will provide instructions on whether to safely dispose of the perishable items or return them using a prepaid overnight label.
Resolution
After verification, we will issue a full refund to your original payment method or dispatch a fresh replacement shipment via priority courier.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing